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Responsible gaming

Win.Now is entertainment, never a way to make money or fix problems. This page explains how play works here, which controls you have in your account today, the signs that play is becoming a problem, and where to get free, confidential help.

How sweepstakes play works

You play with two balances. Gold Coins are for entertainment and have no cash value. Sweeps Coins are promotional coins that can be redeemed for cash prizes after identity verification.

No purchase is necessary to play. Gold Coin packages are optional. If you do buy them, treat it like any other spend on entertainment: set an amount you are comfortable losing before you start, and don't go past it.

You must be 21 or older to play, and redemptions require identity verification. Underage play is prohibited. Read the full explanation of how Win.Now works.

Your controls

These are the controls that exist in your account today.

  • Autoplay loss limits

    Autoplay in Dice, Mines, Plinko and Rock Paper Scissors can stop itself when you hit a loss limit or a profit target you set. Set one before you start a run.

  • Gold Coins only

    Switch your balance to Gold Coins at any time from the header. Gold Coins have no cash value and are never redeemed.

  • See your balances

    Your Gold Coin and Sweeps Coin balances are always shown in the header and on your profile page.

  • Pause or close your account

    Email support and ask us to pause or close your account. Include the email address or phone number you sign in with. Our team can deactivate an account on request.

Self-serve purchase limits, session-time reminders and self-exclusion from your account settings are not available yet. Until they are, email support@win.now and we will help restrict your account.

Keeping it fun

  • Decide on a time limit before you start, and stop when you reach it, even if you're winning.
  • Set a budget you can afford to lose. Never play with money meant for bills or essentials.
  • Take regular breaks. Step away when play stops being enjoyable.
  • Don't play to escape stress, boredom or low mood, or after drinking.
  • Treat any win as a bonus, not income. Losses are the cost of the entertainment.
  • Talk to someone you trust if play is starting to worry you.

Signs play is becoming a problem

If any of these sound familiar, it's worth talking to someone. The helplines below are free and confidential.

  • Spending more time or money than you planned
  • Chasing losses, or trying to “win it back”
  • Neglecting work, school or family
  • Borrowing money to keep playing
  • Feeling anxious or guilty about play
  • Hiding play from people close to you
  • Using games to escape problems
  • Finding it hard to stop, even when you want to

Get free, confidential help

These organisations are independent of Win.Now. You don't need to be a Win.Now player to contact them.

In a crisis, or if you are thinking about harming yourself, call or text 988 (the 988 Suicide & Crisis Lifeline), available 24/7.

Contact our support team

For account restrictions, closures, or any question about play on Win.Now, email support@win.now or use the contact form. Include the email address or phone number you sign in with so we can find it.